EMAIL ETIQUETTE
Email is a huge part of my personal and professional life. Email has allowed me to stay in contact with several people with whom I would have lost contact by now, were it not for the existence of email. Email facilitates business communication, making it easier and quicker for colleagues to convey information.
Some people are completely retarded when it comes to using email, however. I forgive some of them (like my mother) because of the obvious generational issues inherent in the adoption of a new communication medium. Most email faux pas exist in the realm of overuse of the "To:" field, ignorance and/or subversive use of the "BCC:" field, unedited forwarding of emails, and the use of inflammatory or unclear language.
What bothers me most about email, however, is The Followup.
Let me illustrate The Followup with two scenarios:
Scenario 1:
A coworker of mine (let's call him "Greg" just for the hell of it) sends me an email, conveying an important piece of information or perhaps requesting a response to a specific question.
Less than 5 minutes later, "Greg" stops by my office and says:
"Did you see that email I sent you? What do you think about (insert email content here)?"
Here's my problem with the above scenario: WHY THE HELL DID YOU SEND ME AN EMAIL IF YOU'RE PLANNING TO STOP BY MY OFFICE LESS THAN 5 MINUTES LATER AND ASK ME THE SAME DAMN QUESTION?? DO YOU THINK I AM ILLITERATE? DO YOU THINK I DON'T KNOW HOW TO USE EMAIL AND I MIGHT SOMEHOW MISS YOUR MESSAGE?
Also, since you just sent me an explicit email, why did you then follow up by interrupting me and repeating yourself? How is this efficient communication? Stop doing that, "Greg".
OK, here's another one:
Scenario 2:
Let's borrow the above scenario, except this time let's say I immediately reply to "Greg" with a thoughtful, thorough answer to his question (which is my custom). Let's say, for the sake of argument, that "Greg" even noticed that my reply already appeared in his inbox. Instead of actually reading my thoughtful and thorough reply, "Greg" stops by my office -- interrupting me in the process.
"Hey Max, I haven't had a chance to read your email regarding (insert email content here); so what do you think about (insert email content here)?"
Again, WHY THE HELL DID YOU INITIATE THIS CONVERSATION VIA EMAIL IF YOU HAD NO INTENTION OF READING MY REPLY? WHY ARE YOU MAKING ME REPEAT MYSELF? ARE YOU SO DAMN IMPORTANT? EITHER TALK TO ME, OR EMAIL ME -- BUT DON'T DO BOTH. IT'S REDUNDANT. AND YOU'RE AN IDIOT.
So, for all the Gregs out there: please, please stop doing this. It's annoying. Please.
Email is a huge part of my personal and professional life. Email has allowed me to stay in contact with several people with whom I would have lost contact by now, were it not for the existence of email. Email facilitates business communication, making it easier and quicker for colleagues to convey information.
Some people are completely retarded when it comes to using email, however. I forgive some of them (like my mother) because of the obvious generational issues inherent in the adoption of a new communication medium. Most email faux pas exist in the realm of overuse of the "To:" field, ignorance and/or subversive use of the "BCC:" field, unedited forwarding of emails, and the use of inflammatory or unclear language.
What bothers me most about email, however, is The Followup.
Let me illustrate The Followup with two scenarios:
Scenario 1:
A coworker of mine (let's call him "Greg" just for the hell of it) sends me an email, conveying an important piece of information or perhaps requesting a response to a specific question.
Less than 5 minutes later, "Greg" stops by my office and says:
"Did you see that email I sent you? What do you think about (insert email content here)?"
Here's my problem with the above scenario: WHY THE HELL DID YOU SEND ME AN EMAIL IF YOU'RE PLANNING TO STOP BY MY OFFICE LESS THAN 5 MINUTES LATER AND ASK ME THE SAME DAMN QUESTION?? DO YOU THINK I AM ILLITERATE? DO YOU THINK I DON'T KNOW HOW TO USE EMAIL AND I MIGHT SOMEHOW MISS YOUR MESSAGE?
Also, since you just sent me an explicit email, why did you then follow up by interrupting me and repeating yourself? How is this efficient communication? Stop doing that, "Greg".
OK, here's another one:
Scenario 2:
Let's borrow the above scenario, except this time let's say I immediately reply to "Greg" with a thoughtful, thorough answer to his question (which is my custom). Let's say, for the sake of argument, that "Greg" even noticed that my reply already appeared in his inbox. Instead of actually reading my thoughtful and thorough reply, "Greg" stops by my office -- interrupting me in the process.
"Hey Max, I haven't had a chance to read your email regarding (insert email content here); so what do you think about (insert email content here)?"
Again, WHY THE HELL DID YOU INITIATE THIS CONVERSATION VIA EMAIL IF YOU HAD NO INTENTION OF READING MY REPLY? WHY ARE YOU MAKING ME REPEAT MYSELF? ARE YOU SO DAMN IMPORTANT? EITHER TALK TO ME, OR EMAIL ME -- BUT DON'T DO BOTH. IT'S REDUNDANT. AND YOU'RE AN IDIOT.
So, for all the Gregs out there: please, please stop doing this. It's annoying. Please.



